Terms & Conditions

Access and use of this website is governed by the terms and conditions described below, as well as by the legislation that applies in the Republic of Chile. Consequently, all visits and all contracts and transactions made by a client of LA MONTAÑA through Vitivinícola La Montaña Ltda., Hereinafter the User, at https://english.la-montana.cl/, hereinafter the Site, as well as its legal effects, will be governed by these rules and subject to that legislation. These terms and conditions have been protocolized as expressed here in Santiago de Chile and may not vary except by virtue of a new protocolization of new terms and conditions, which will be effective as of the date of the respective protocolization and publication on the website.

The terms and conditions contained in this instrument shall be understood to form part of all acts and contracts that are executed or celebrated through the offer and marketing systems included in this site web between the users of this site and the Vitivinícola La Montaña Ltda. and by any of the other companies related to it, and that make use of this site, which will also be referred to hereinafter as “the companies” , or “the offering company”, “the supplier” or “the supplier company”, as appropriate to the meaning of the text. In the event that the companies have set their own terms and conditions for the acts and contracts they carry out on this site, they will appear on this page marked with a link and will prevail over them.

  • 1. Generals

The transactions carried out through the website www.la-montana.cl (the “Site”) are subject to these Terms and Conditions (the “Terms and Conditions”) and to the current national legislation. It is an essential requirement to buy on the Site is the acceptance of the Terms and Conditions. By accepting these Terms and Conditions, users declare that they have been informed in a clear, understandable and unequivocal way, and that they have had the possibility to store and print them.

  • 2. User Registration.

It will be a requirement for the user who wishes to make purchases through the Site to register, indicating personal data related to email and RUT of the person who makes the order, name of the person who will receive the order, shipping address and telephone number. Additionally, you can fill in the personal data fields in “My Account” referring to your name, surname, date of birth, telephone number. The User guarantees the authenticity, accuracy and validity of the registered data, while the Company guarantees the non-reproduction, anonymity and good care of the data provided by the user. The registration of the user on the Site implies knowledge and acceptance of the Terms and Conditions and the current Privacy Policy.

  • 3. Personal Data Use.

The information provided by the user will be stored under high security standards, treated in accordance with the law and for the sole purpose of completing transactions on the Site and improving the work of information and marketing of the products offered. In no case may they be communicated or transferred to third parties, except to persons or companies related through Vitivinícola La Montaña Ltda.

The registered user may exercise their rights to information, modification, deletion, cancellation and / or blocking of their personal data when deemed appropriate, as established in Law No. 19.628 on Protection of Private Life.

Vitivinícola La Montaña Ltda. Makes available to the user an email address and the technological means available on the Site for the purpose of modifying and / or correcting their personal data.

  • 4. Promotional or Advertising Communications.

The user authorizes the sending of promotional or advertising communications sent by email, without prejudice to the foregoing, at any time, the user may request the suspension thereof, by clicking on the link provided for it, both in the promotional emails and in the place. Vitivinícola La Montaña Ltda. Can take up to ten business days to process your request.

  • 5. Site Use.

The Site provides the user with clear and precise instructions for making purchases through the Site. The mere fact that the user makes the purchases following the instructions contained in the Site shows that Vitivinícola La Montaña Ltda. Fully complies with what is stated in this point.

  • 6. Payment Gateway.

Only the payment methods reported on the Site may be used.

    • a) Enabled Credit cards.
    • b) Enabled Debit Cards.

Purchases made through any of the bank cards accepted on the Site, will be subject to the provisions of the Terms and Conditions and in relation to its issuer, and to what is agreed in the respective Opening Contracts and Use Regulations with its entities. corresponding, which predominate against the present instrument. In this way, any type of responsibility that would be assigned to Vitivinícola La Montaña Ltda. By virtue of said contracts is excluded. Other means of payment that may eventually be accepted in the future, which will be reported on the web in due time.

  • 7. Consent Formation.

The acceptance of offers or purchases made on the Site will require the confirmation of Vitivinícola La Montaña Ltda., Which, together with the general requirements established by law, will be an essential element for the formation of consent. In order to confirm the transaction Vitivinícola La Montaña Ltda. You must verify:

    • That it has, at the time of acceptance of the offer, the products in stock.
    • That validates and accepts the means of payment offered by the user.
    • That the data registered by the user on the Site coincide with those provided when making the purchase.
    • In the case of sale of alcoholic beverages, this will only be made to users over 18 years of age, for which the Rut or Date of Birth will be required.
    • The User agrees to deliver reliable and unique information.
    • The delivery of the order will be made only to those over 18 years of age, which implies that the person receiving it has an identity card.

Vitivinícola La Montaña Ltda. Will send written confirmation of its validation to the email address that the user has registered on the Site, or by any other means of communication that guarantees the user’s due and timely knowledge of said information, which It will be previously indicated on the Site.

  • 8. Offer Conditions.

The products, prices and conditions offered will be in force as long as users can review them on the Site. Vitivinícola La Montaña Ltda. May modify the information provided, at any time and without prior notice until receiving the acceptance of an offer from any user.

  • 9. Special discounts.

There will be special discounts through the website which can be used only once and for the value that corresponds to the discount. The discounts provided are not cumulative with each other, nor with other promotions.

Some discounts will have limitations such as quantity, minimum consumption, expiration date or promotion stock. If you want more information about the conditions / limitations of your discount, you can contact us at info@la-montana.cl

  • 10. Product Delivery

The products purchased will be sent to the user at the address that he has indicated when registering on the Site and according to the conditions established in the Delivery Times and Costs section. The shipping location information is the sole responsibility of the user. On the other hand, the client must provide a name for the person who receives the order, who may be a third party other than the person making the purchase, who must be over 18 years of age, in accordance with the provisions of point 7 of the term and conditions.

  • 11.Right of Withdrawal.

In the contracts concluded through this Site, the User or consumer may not withdraw from the contract concluded, unless this possibility is expressly contemplated in a specific offer.

  • 12. Changes and Returns – Cancellation Policies.

Customers may request returns or exchanges that may be accepted by the provider, in order to obtain full customer satisfaction and in the cases and conditions indicated below.

To request exchange or returns of the products purchased on this website, the customer must contact info@la-montana.cl, with the order number or the order confirmation email and the ballot within the first 10 business days. following receipt of the order at home, provided that your product has not been used and has its original packaging.

Within the first 3 months, you can request a change or money back of the value of the product, only if it has original faults or if it does not comply with the characteristics announced on our website (example: color, description). However, the Law establishes that no changes are made if you did not like a product.

  • 13. Return of products.

To make the change or return effective, the products must be sent to Vitivinícola La Montaña Ltda., For that you must do the following:

1.- You have to keep the ballot inside the box (keep a photocopy).

2.- Send us a signed return request and add your bank transfer details to make the respective refund, the latter will be subject to receipt of the product that will be subject to its respective quality control. The estimated time for the return of the money is 10 to 15 business days after the conditions for sending transfer data, receiving the product and quality control are met..

5.- Shipping is at an additional cost to you.

  • 14. Refund of money.

Once the product is received, it will go through a quality control, if it complies with the provisions of our policies, a credit note will be generated and a bank transfer will be made for the amount paid for the product. If the quality control is not passed, the product will be returned to the sender.

If the payment method was credit, Transbank will be informed to cancel the payment, which will be reflected in your account in the course of approximately 30 days.

In all other cases we will ask you for the details of a checking account to make the respective money returns.

The data to manage returns by bank transfer are the following:

    • Full Name
    • Rut
    • Bank
    • Account Number
    • Account type
    • Email
    • Please send data to info@la-montana.cl

The return will be made via bank transfer for the amount paid for the returned products, which will be reflected in your account in the course of approximately 15 days.

  • 15. Limitation of Liability.

Vitivinícola La Montaña Ltda. Is not liable to users or third parties for damages that are a direct or indirect consequence of the operation, interruption, suspension, use of existing data in the system or termination of the services offered by the site.

  • 16.Validity of the Terms and Conditions.

The Terms and Conditions will come into effect from the date of their protocolization and until they are modified and protocolized by a new instrument. Any controversy that arises in relation to the provisions of this document, will be submitted and resolved by the Ordinary Courts of Santiago, to whose jurisdiction the users submit. Chilean legislation will be applicable with respect to everything related to these Bases.

  • 17. Claims and Suggestions.

Any presentation or claim related to acts or contracts executed or celebrated through this site, must be submitted to info@la-montana.cl.